Are Low Price Security Officers Worth the Risk?
You would be hard pressed to find someone in the security industry who did not believe that protecting their customers, employees and property was their highest priority. Yet, when it comes to contracting physical security, the trend is to hire the lowest bidder. Unfortunately, this is a trend that might end up costing your organization a lot more.
Before you hire the lowest bidder, here are a few things you should take into consideration:
- Low bidders often cannot recruit and retain high-caliber personnel.
- Low bidders often cannot provide the necessary support infrastructure.
- Low bidders often reduce or eliminate training, and hire less qualified and poorly paid employees, in order to maintain a satisfactory profit margin.
In addition, lower paid officers have little incentive to stay alert and diligent while on post, pay proper attention to uniform and appearance, or provide the best customer service. This can put your organization’s image and safety at risk. Inattentive or inadequately trained security officers may overlook or improperly respond to a security incident potentially endangering persons or property. This could result in a lawsuit that could cost you far more than the price of hiring well trained security officers.
Key Factors to Consider When Hiring Security Guards
Instead of looking at the lowest bidder, consider the following:
- Training – Ensure that your security provider has a comprehensive training program.
- Retention – Ask to see your provider’s employee retention plan. It should include robust incentives, including wage increases, a rewards and recognition program, and room for advancement.
- Qualifications – Does your provider have a background screening program? What are their hiring qualifications?
- Wages – Are their wages competitive?
- Appearance – Specify the type of uniform that needs to be worn, how many uniforms does each officer need to receive, how often they will be replaced, and confirm that your security provider will pay for the uniforms—not rely on the officers to purchase them.
- Post Orders – Clearly define what is expected of your security provider and the security officers at your location through detailed Post Orders. You should be able to request a copy of the Post Orders, revise as needed, and approve them. Also, confirm with your security provider how they ensure each officer on site receives and acknowledges the Post Orders.
- Supervision and Quality Assurance – Make sure your provider has a supervision and quality assurance program in place, and a simple process for you to ask questions or report issues. There should be a point of contact available 24/7.
- Additional Items – Other considerations include liability insurance coverage and security officer benefits.
Before you choose your security provider, ask yourself: Is it really worth choosing the lowest bidder and putting your organization, customers, and employees at risk?
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